Terms of service

These Website Terms and Conditions (“Terms”) apply to the use of the website operated by Ichi E Ltd at www.ichi-e.uk (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Intellectual Property Rights

Unless otherwise stated, all content, trademarks, logos, and intellectual property on the Site are owned or licensed by Ichi E. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site without express written permission.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not use the Site in any way that causes or may cause damage to the website or impair the availability or accessibility of the Site.

3. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

4. Product Descriptions

We attempt to ensure that product descriptions are accurate. However, we do not warrant that descriptions or other content on the Site are accurate, complete, reliable, or error-free.

5. Pricing and Payment

All prices are listed in GBP and include VAT where applicable. We reserve the right to change prices at any time. Payment is due at the time of order using approved payment methods.

6. Shipping and Delivery

Delivery times are estimates only and not guaranteed. We are not responsible for delays outside our control. Shipping fees will be shown at checkout and vary depending on your location.

7. Returns and Refunds

Because all our products are custom-made and personalised specifically for you, we are unable to accept returns, exchanges, or offer refunds if you change your mind.

However, your satisfaction is our priority. If your item arrives damaged, defective, or there is an error on our part, please contact us at ian@ichi-e.uk within 14 days of receiving your order, including photographic evidence of the issue. We will happily arrange a replacement or a refund for the faulty item.

8. Limitation of Liability

We do not accept liability for any loss or damage you suffer as a result of using our website or purchasing our products, except where required by law. Our liability is limited to the amount you paid for the products.

9. External Links

Our Site may include links to third-party websites. We are not responsible for the content or availability of such sites and do not endorse them.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the Site after any changes indicates your acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions regarding these Terms, please contact us at: 
Ichi E Ltd

Email: ian@ichi-e.uk

Address: 13 St. John’s Terrace, London, E7 8BX